At Southwest Smokers and Grills, your privacy and trust are our top priorities.
We are committed to protecting your personal information and ensuring that your online shopping experience is safe, secure, and transparent.

This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase on our website.

By using our site, you agree to the practices described in this policy.

🔍 1. Information We Collect

When you interact with our website, we may collect the following types of information to help serve you better:

A. Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment details (securely processed by our trusted payment partners)

B. Non-Personal Information

We automatically collect limited non-personal data such as:

• Browser type and version

• IP address and general location

• Device information

• Pages visited and time spent on our website

This helps us improve our website’s performance and user experience.

🛒 2. How We Use Your Information

We use the information we collect to provide you with an exceptional shopping experience and to improve our products and services. Specifically, we may use your data to:

• Process and fulfill your orders efficiently

• Communicate order updates, shipping details, and confirmations

• Respond to your inquiries or customer service requests

• Personalize your shopping experience and recommend related products

• Improve our website’s performance, security, and usability

• Send you promotional offers, newsletters, or updates (only if you opt-in)

We never sell, rent, or share your personal information with unauthorized third parties.

🛡️ 3. How We Protect Your Information

Your privacy and data security are very important to us.
We implement strong SSL encryption, secure payment gateways, and firewall protection to safeguard your information during transmission and storage.

Our website uses HTTPS and follows industry best practices to prevent unauthorized access, data misuse, or alteration.

💳 4. Payment Security

All payments on Southwest Smokers and Grills are processed through trusted third-party payment processors (such as Stripe, PayPal, or other secure gateways).
Your credit card or financial details are never stored on our servers.

Our payment partners comply with PCI-DSS (Payment Card Industry Data Security Standards) to ensure your payment information is handled safely and responsibly.

🍪 5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience.

Cookies help us:

• Remember items in your cart

• Personalize your shopping experience

• Analyze website performance and traffic patterns

You can disable cookies through your browser settings, but some site features may not function properly without them.

🤝 6. Sharing of Information

We only share your personal information with trusted third parties when necessary to complete your purchase or improve our services, including:

• Shipping carriers (for delivery)

• Payment processors (for secure transactions)

• Analytics providers (to optimize website performance)

These partners are contractually obligated to handle your data safely and use it solely for the purposes we specify.

📩 7. Your Rights and Choices

You have the right to:

• Access, correct, or update your personal information

• Request the deletion of your data (where legally permitted)

• Opt out of promotional emails at any time

To exercise these rights, simply email us at support@southwestsmokersandgrills.com and our privacy team will assist you promptly.

🌎 8. Data Retention

We retain your information only as long as necessary to:

• Fulfill your orders

• Meet legal, tax, and accounting requirements

• Resolve disputes or enforce agreements

Once your data is no longer needed, we securely delete or anonymize it.

👶 9. Children’s Privacy

Our website and products are intended for adults aged 18 and older.
We do not knowingly collect personal data from children.
If you believe a child has provided us with personal information, please contact us immediately to have it removed.

🚨 10. Third-Party Links

Our website may include links to third-party websites or resources for your convenience (such as brand partners or accessories).
Please note that we are not responsible for the privacy practices or content of these external sites.
We encourage you to review their privacy policies before sharing any information.

🔄 11. Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect improvements, legal changes, or new services.
The most recent version will always be posted on this page with an updated “Effective Date.”

By continuing to use our website after changes are posted, you agree to the revised policy.

📞 12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Southwest Smokers and Grills
🌐 https://southwestsmokersandgrills.com
📧 support@southwestsmokersandgrills.com
📞Customer Service Number: +15123083477

We’re always happy to help and committed to earning your trust every step of the way.