At Southwest Smokers and Grills, we take pride in providing premium smokers, grills, and outdoor cooking products built to last.
Your satisfaction is our top priority, and we stand behind every item we sell.

This Refund & Returns Policy outlines how we handle returns, exchanges, and refunds to ensure a smooth, transparent, and hassle-free experience for our customers.

✅ 1. Our Commitment to Quality

Every product we sell is carefully inspected and packaged to meet the highest quality standards before shipment.
If you’re not fully satisfied with your purchase, we’ll do our best to make it right — whether through a replacement, exchange, or refund, depending on your situation.

🔄 2. Return Eligibility

We accept returns and exchanges within 30 days of delivery, provided the item meets the following conditions:

• The product must be unused, unassembled, and in its original packaging.

• All accessories, manuals, and parts must be included.

• You must provide proof of purchase (such as an order number or receipt).

Please Note:

• Custom or special-order products cannot be returned unless they arrive damaged or defective.

• Used smokers, grills, or accessories that show signs of use or assembly are not eligible for return.

📦 3. How to Initiate a Return

To request a return or exchange, please contact our customer service team at:
📧 support@southwestsmokersandgrills.com

Please include the following in your email:

• Your full name and order number

• The reason for your return or exchange

• Photos (if the product is damaged or defective)

Once your request is reviewed and approved, we’ll provide detailed instructions on how to ship the item back to us.

🚚 4. Return Shipping

• Customers are responsible for return shipping costs, except in cases of damaged, defective, or incorrect items.

• We recommend using a trackable shipping service and purchasing insurance, as we cannot guarantee that we’ll receive your returned item without proof of delivery.

• For defective or incorrect products, we’ll provide a prepaid return label and cover all associated shipping costs.

💰 5. Refunds

Once your return is received and inspected, we’ll send you an email confirmation.
Approved refunds will be issued to your original method of payment within 5–10 business days.

Please note:

• Original shipping charges are non-refundable (unless the return is due to our error).

• Refund amounts may vary if the product shows signs of handling, missing parts, or damaged packaging.

🔁 6. Exchanges

If you wish to exchange an item for a different model, size, or color, please contact our support team.
We’ll help you process the exchange smoothly and ensure you receive the perfect smoker or grill for your needs.

⚙️ 7. Damaged or Defective Items

If your order arrives damaged, defective, or missing parts, please notify us within 48 hours of delivery.

Email us at support@southwestsmokersandgrills.com with your order number and clear photos of the issue.
We’ll quickly review the claim and either:

• Send a replacement part,

• Replace the full product, or

• Issue a full refund, depending on the situation.

Your satisfaction and trust are our top priorities.

📏 8. Non-Returnable Items

To maintain hygiene and safety standards, certain products cannot be returned, including:

• Used smokers, grills, or accessories

• Custom-built or personalized items

• Clearance or final-sale products

If you’re unsure whether your item is eligible, please contact us before initiating a return.

🧾 9. Order Cancellations

If you need to cancel your order, please reach out within 24 hours of placing it.
Once the order has shipped, it cannot be canceled, but you may initiate a return after delivery (subject to our standard policy).

🤝 10. Our Promise

At Southwest Smokers and Grills, we believe that great outdoor cooking starts with trust.
Every customer interaction — from purchase to delivery and beyond — is handled with care, transparency, and respect.

We’re proud to stand behind every grill we sell, and we’ll always work hard to ensure you’re 100% satisfied with your experience.

🔥 11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our friendly support team:

Southwest Smokers and Grills
🌐 https://southwestsmokersandgrills.com
📧 support@southwestsmokersandgrills.com
📞business phone: +15123083477 

We’re here to help you find the perfect smoker or grill and ensure your experience is nothing short of exceptional.