🚚 Shipping Policy – Southwest Smokers and Grills

Website: https://southwestsmokersandgrills.com

At Southwest Smokers and Grills, we’re proud to offer fast, reliable, and secure shipping on all orders across the United States.
We understand how exciting it is to receive your new smoker or grill, and our goal is to make your delivery process as smooth and transparent as possible — from checkout to your doorstep.

🔥 1. Order Processing Times

Once you place an order on our website, our team immediately begins processing it to ensure a quick turnaround.

• Processing Time: 1–3 business days (excluding weekends and holidays)

• Order Verification & Packaging: Every order is carefully inspected, packaged, and prepared for shipment before leaving our facility.

• Tracking Information: You’ll receive an email with tracking details once your order ships, so you can follow your delivery in real time.

🏠 2. Shipping Methods & Delivery Times

We partner with trusted national carriers such as UPS, FedEx, and USPS to ensure safe and timely delivery of your smoker or grill.

Estimated delivery times vary based on location and shipping method:

Note: Delivery times are estimates and may vary during peak seasons or due to carrier delays beyond our control.

📦 3. Shipping Rates

We strive to provide competitive and transparent shipping rates with no hidden fees.

• Shipping costs are calculated at checkout based on your order weight, dimensions, and destination.

• Some products or promotions may qualify for free shipping — check the product page for current offers.

• Oversized or heavy items may incur additional freight charges, which will be clearly displayed during checkout.

🌎 4. Shipping Locations

We currently ship to all 48 contiguous United States.
Unfortunately, we do not ship to Alaska, Hawaii, U.S. territories, or P.O. boxes at this time.

For special freight or commercial orders, please contact our support team to discuss shipping options.

🧾 5. Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number and a direct link to monitor your shipment’s progress.

If you haven’t received your tracking details within 3 business days after ordering, please check your spam/junk folder or reach out to us at support@southwestsmokersandgrills.com.

💪 6. Large or Freight Shipments

Some of our smokers and grills are large, heavy, or require special handling.
These items are shipped via freight delivery, which includes the following details:

• The freight carrier will contact you to schedule a convenient delivery time.

• Deliveries are typically made curbside only (drivers do not carry items indoors).

• Please inspect your shipment upon arrival and report any visible damage immediately to both the driver and our support team.

We take great care to ensure that every order arrives in perfect condition.

🕐 7. Delays and Unexpected Issues

While we do our best to deliver orders on time, delays can sometimes occur due to:

• Weather conditions

• Carrier issues

• High order volumes during holidays

• Supply chain or manufacturing delays

We’ll always keep you updated and work closely with our shipping partners to resolve any issues promptly.

💬 8. Address Accuracy

Please double-check your shipping address at checkout.
Incorrect or incomplete addresses can cause delivery delays or returned shipments.

If you realize an error after placing your order, contact us immediately at support@southwestsmokersandgrills.com — we’ll do our best to correct it before shipment.

🚫 9. Lost or Damaged Packages

We want every customer to receive their order safely.

• If your order is lost in transit, we’ll investigate with the carrier and work toward a resolution.

• If your order arrives damaged, please take clear photos and contact us within 48 hours of delivery so we can assist with a replacement or refund.

Your satisfaction and peace of mind are our top priorities.

📦 10. Split Shipments

If you ordered multiple items, your order may be shipped in separate packages depending on product availability, size, or warehouse location.
Don’t worry — you’ll receive individual tracking numbers for each package.

📞 11. Contact Us

For any questions or special requests related to shipping, freight delivery, or tracking, our friendly customer support team is here to help.

Contact Information:
📧 support@southwestsmokersandgrills.com
🌐 https://southwestsmokersandgrills.com
📞Phone Number: +15123083477

We appreciate your trust in Southwest Smokers and Grills and are dedicated to ensuring your order arrives safely, on time, and in perfect condition.